Course Syllabus
SOW5132 - Diverse Client Populations
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Table of Contents
- Course Instructor
- Course Information
- Policies
- Copyright
- Online Resources
- Library Resources
- Standards for Professional Behavior
- Course Description
- Course Learning Objectives
- Required Texts
- Recommended Texts
- Learning Methods
- Assignments and Points
- Course Schedule
- Bibliography
Course Instructor
- Instructor: Dr. Shannon Gillespie, DSW
- Office Location: Virtual
- Office Hours: MWF 5-8pm
- Phone: 321-947-7208
- Email: shannon.gillespie@ucf.edu
Course Information
- Semester/Term: Summer 2023, Term 2
- Course Dates: July 3 - August 18, 2023
- Course Number: SOW 5132
- Course Section: CW58
- Course Name: Diverse Client Populations
- Credit Hours: 3
- Course Modality: W (Online)
Policies
UCF and School of Social Work Policies can be found on the Student Resources web page.
Copyright
This course may contain copyright protected materials such as audio or video clips, images, text materials, etc. These items are being used with regard to the Fair Use doctrine in order to enhance the learning environment. Please do not copy, duplicate, download or distribute these items. The use of these materials is strictly reserved for this online classroom environment and your use only. All copyright materials are credited to the copyright holder.
Online Resources
Assignment guidelines and other course handouts are available through Canvas (Webcourses), which is a secure website. All course materials will be available via the online course section. Please also note that all email should be sent through Webcourses.
Library Resources
Library resources can be found on the Student Resources web page.
Standards for Professional Behavior
Standards for Professional Behavior can be found on the Student Resources web page.
Course Description
This course will foster understanding of difference in the areas of gender, race, ethnicity, class, ability, religion and sexual orientation. Upon completion of this course students will have an understanding of the strengths, needs, risk, resources, and community of diverse client populations. In addition, this course will provide opportunities to foster cultural competence – the development of awareness, knowledge, and skills that allow individuals (and agencies) to increase their abilities to provide effective cross-cultural services.
Course Learning Objectives
By the end of the term, students should be able to:
- Critically evaluate personal worldview, background, value systems, biases and triggers that might impede your success working with clients and/or hinder diversity in social work practice.
- Discuss how issues such as racism, sexism, classism, ableism, heterosexism, ageism and other isms need to be considered as special targeted social work interventions.
- Articulate ethical considerations in regard to working with diverse populations.
- Assess the impact of oppression and discrimination on the social functioning of marginalized populations.
- Utilize a systems framework that encompasses an intersectional perspective to better understand marginalized client systems on a micro, a mezzo and a macro level.
- Demonstrate critical thinking and problem-solving ability to identify strategies for empowering marginalized clients using a client strengths perspective with a variety of culturally responsive interventions.
- Demonstrate application of theory in assessing diversity and discriminatory practices.
- Critically evaluate research and evidence-based interventions with historically oppressed groups.
- Demonstrate skills for empowering diverse under-represented clients in social work practice.
- Assess and acknowledge the strengths and resiliency in historically oppressed groups.
The MSW Program within the School of Social Work is accredited by the Council on Social Work Education (CSWE). In order to maintain our accreditation status, we engage in ongoing curriculum assessment to demonstrate compliance with CSWE’s Education Policies and Accreditation Standards (EPAS). Several of the courses within our curriculum are part of this assessment process. Each competency describes the knowledge, values, skills, and cognitive and affective processes that comprise the competency at the generalist level of practice, followed by a set of behaviors that integrate these components. These behaviors represent observable components of the competencies, while the preceding statements represent the underlying content and processes that inform the behaviors. (CSWE) The complete EPAS can be found in your Student Handbook.
|
Competency |
Component Behavior |
Course Objectives |
Session Covered |
Assignment |
|---|---|---|---|---|
|
1 Demonstrate Ethical & Professional Behavior |
1a. Make ethical decisions by applying the standards of the NASW Code of Ethics, relevant laws & regulations, models for ethical decision-making, ethical conduct of research, & additional codes of ethics as appropriate to context. |
3, 8 |
3-7 |
Gen Silent Discussion, Reflection Papers; Storyboard; Ethnography of Self |
|
|
1b. Use reflection and self-regulation to manage personal values & maintain professionalism in practice situations |
1, 3, 7, 8 |
3-7 |
Gen Silent Discussion, Reflection Papers; Storyboard; Ethnography of Self |
|
|
1c. Demonstrate professional demeanor in behavior, appearance; & oral, written, & electronic communication |
1-4 |
3-4; 6-7 |
Reflection Papers; Storyboard; Ethnography of Self |
|
|
1d. Use technology ethically and appropriately to facilitate practice outcomes |
6 |
3-4; 6-7 |
Reflection Papers; Storyboard; Ethnography of Self |
|
2 Engage Diversity & Difference in Practice |
2a. Apply & communicate understanding of importance of diversity & difference in shaping life experiences of the micro, mezzo, & macro levels |
1-10 |
3-7 |
Gen Silent Discussion, Reflection Papers; Storyboard; Ethnography of Self |
|
|
2b. Present themselves as learners & engage clients & constituencies as experts of their own experiences |
3-10 |
3-7 |
Gen Silent Discussion, Reflection Papers; Storyboard; Ethnography of Self |
|
|
2c. Apply self-awareness & self-regulation to manage the influence of personal biases & values in working with diverse clients & constituencies |
1-5 |
1-7 |
Background Sheet; Implicit Bias Activity; Gen Silent Discussion, Reflection Papers; Storyboard; Ethnography of Self |
|
3 Advance Human Rights & Social, Economic, & Environmental Justice |
3a. Apply their understanding of social, economic, and environmental justice to advocate for human rights at the individual and system levels |
5, 6, 7, 8, 9 |
2-7 |
Implicit Bias Activity; Gen Silent Discussion, Reflection Papers; Storyboard; Ethnography of Self |
|
|
3b. Engage in practices that advance social, economic, and environmental justice |
7, 8, 9 |
5-6 |
Bio/Psycho/Socio; Storyboard |
|
4 Engage in research-informed practice & practice-informed research |
4a. Use practice experience & theory to inform scientific inquiry and research. |
8 |
5 |
Bio/Psycho/Socio |
|
|
4b. Apply critical thinking to engage in analysis of quantitative and qualitative research methods and research findings |
8 |
5 |
Bio/Psycho/Socio |
|
|
4c. Use and translate research evidence to inform and improve practice, policy, and service delivery |
6, 8, 9 |
4-5 |
Gen Silent Reflection and Bio/Psycho/Social |
|
5 Engage in Policy Practice |
5a. Identify social policy at the local, state, and federal level that impacts well-being, service delivery, and access to social services |
4, 8 |
3-7 |
Bio/Psycho/Socio Reflection Papers; Storyboard; Ethnography of Self |
|
|
5b. Assess how social welfare and economic policies impact the delivery of and access to social services
|
2, 3 |
4-5 |
Gen Silent Reflection and Bio/Psycho/Social |
|
6 Engage with Individuals, Families, Groups, Organizations, & Communities |
6a. Apply knowledge of human behavior and the social environment, person-in-environment, and other multidisciplinary theoretical frameworks to engage with clients and constituencies |
1-10 |
3-7 |
Bio/Psycho/Socio Gen Silent Discussion, Reflection Papers; Storyboard; Ethnography of Self |
|
|
6b. use empathy, reflection, and interpersonal skills to effectively engage diverse clients and constituencies |
1-10 |
2-7 |
Implicit Bias Activity; Gen Silent Discussion, Reflection Papers; Storyboard; Ethnography of Self |
|
7 Assess Individuals, Families, Groups, Organizations, & Communities |
7a. Collect and organize data, and apply critical thinking to interpret information from clients and constituencies |
2,4,8,9 |
3-7 |
Bio/Psycho/Socio Reflection Papers; Storyboard; Ethnography of Self |
|
|
7b. Apply knowledge of human behavior and the social environment, person-in-environment, and other multidisciplinary theoretical frameworks to engage with clients and constituencies |
1-10 |
1-7 |
Bio/Psycho/Socio Reflection Papers; Storyboard; Ethnography of Self |
Required Texts
- Sue, Sue, Neville & Smith. (2019). Counseling the Culturally Diverse: Theory and Practice. John Wiley and Sons, Inc.
- American Psychological Association. (2020). Publication manual of the American Psychological Association (7th ed.). https://doi.org/10.1037/0000165-000 (Available from the UCF Bookstore, the publisher’s website, or a retailer of your choice)
Recommended Texts
- Singh. (2019). The Racial Healing Handbook. The New Harbinger Publications, Inc.
- Sue, D.W., Gallardo, M.E., & Neville, H.A. (2013). Case studies in multicultural counseling and therapy. Wiley, Inc.
See Webcourses for List of Recommended Readings
Learning Methods
Course objectives will be achieved through a variety of methods:
The objectives of this course will be achieved through a variety of methods, which will include didactic content through lectures, integration of field and classroom content discussions, role-plays and case studies. Learning will be facilitated by the creation of an inclusive and mutually supportive environment where all students are engaged, feel comfortable and are encouraged to discover different perspectives while being respectful of others. This course will also help students think critically and analyze how systematic and institutionalized racism, classism, sexism, ageism, ableism, heterosexism, cisgenderism, religious discrimination, xenophobia, transphobia and other types of discrimination and marginalization on the micro, mezzo and macro levels can serve as impediments to the success of social work with Diverse Client Populations. In addition, learning will be facilitated by infusing an inclusive, intersectional, multicultural, social justice perspective into all course material, assignments and discussions.
Assignments and Points
- Introductory Discussion Board and Background Sheet (5 points): Students will be required to post an introduction to the class on the course discussion board and complete a demographic questionnaire related to their background. [Participation Requirement: each term, faculty members are required to document students’ academic activity at the beginning of each course. In order to meet this requirement, please complete the Introductory Discussion Post and Background Sheet in Module 1 by Friday 11:59 PM of Week 1, or as soon as possible after adding the course. Failure to do so may result in a delay the disbursement of your financial aid.]
- Implicit Bias Reflection Paper (10 points): Paper Content and Format: 3 to 4 double-spaced pages, Times New Roman 12-point font with 1-inch margins. Paper and references should follow APA format. Paper should be written in 1st person.
- Visit Teaching Tolerance: Test Yourself for Hidden Bias. Read the information provided regarding “Stereotypes & Prejudices”. After reading the information, complete three (3) Project Implicit Social Attitudes Tests: Race IAT (required) and at least two (2) Additional Implicit Association Tests. The Project Implicit website can be found by clicking the Test Yourself for Hidden Bias button or by visiting https://implicit.harvard.edu/implicit/.
- After completing the tests, write a reflection paper that describes at least two new pieces of information you learned about hidden bias, prejudice, stereotyping, stigma, or discrimination as a result of reading the information, conducting and taking the tests. Write in your own words, how this new information helped you better understand an experience you have had personally or an experience someone else has encountered with hidden bias. Students must reference at least two (2) sources in addition to the textbooks and teaching tolerance website.
- Reflection Papers (10 points/each): Paper Content and Format: 4 to 5 double-spaced pages, Times New Roman 12-point font with 1-inch margins. Students should reference at least two (2) course readings and one additional source to complete each reflection. Paper and references should follow APA format. Papers should be written in 1st person.
- Reflection on a Cross-Cultural Interaction: Write a paper reflecting on an experience you had interacting with a person or persons from a background other than yours. Discuss some of the preconceived notions, stereotypes or beliefs (positive or negative) you held regarding members of the group prior to the interaction and ways in which these beliefs may have altered the communication. Discuss some of the ways you would change the interaction if you could by using some of the information learned in this course.
- Reflection on Triggers, Beliefs and Values: Write a paper reflecting on your personal reaction to a specific course discussion and/or specific course content around an area that is a “trigger” for you. A “trigger” is an emotional reaction (and/or cognitive dissonance) based on the following: your values and beliefs, a past event or interaction, an issue that you are sensitive about and/or course content you disagree with. A “trigger” can result from a smell, a memory, a song, a word or phrase etc. In social work/clinical terms a “trigger” can also cause someone who is in recovery to relapse or trigger an emotional reaction. In your reflection, you should be specific about the content, the trigger and your reaction. Why do you think you reacted the way you did? How might this get in the way of working with particular clients/colleagues in the future? What changes do you need to make to address your reaction surrounding the trigger in the future?
- Gen Silent Discussion Board (10 points) To complete this week's discussion, watch Gen Silent. After watching, answer the following questions:
- What are your initial feelings after watching the film?
- What was most surprising to you about the stories or people in the film?
- As social workers, how can we better serve this population?
- Once you have answered the questions, respond to at least two other members of your group.
- Bio/Psycho/Social/Cultural Strengths Assessment (20 Points): Choose one of the following characters from the movie Moonlight: Chiron (Little); Chiron (Teenage); Chiron (Adult); Kevin (Teenage); Kevin (Adult); Paula; Theresa. Complete a brief (2 to 4 pages) bio/psycho/social/cultural strengths assessment by considering the following:
- Identifying information: Other than demographic information and inquiries about cultural groups to which the client feels connected, also ask about primary language use in the home. Describe class, gender, race, orientation, ability and age issues which are present in client.
- Presenting problem: Consider his/her perception of the problem and be sure to consider issues such as marginalization, prejudice or oppression.
- History of presenting problem: Get a chronological account of the problem and understand how cultural issues might be related to the problem.
- Psychosocial history: Be sure to assess social background, values, and belief.
- Abuse history: Consider physical, sexual, and emotional abuse history.
- Strengths: Identify culturally relevant strengths such as pride in one’s identity or culture.
- Medical history: Assess medical or physical conditions that may be related to psychological problems.
- Substance abuse history: Assess substance and alcohol use; assess family history as well.
- Risk of harm to self or others: Assess harm and clients’ emotional state.
- Other factors to consider: Discuss any additional sociocultural factors that should be considered in treatment.
- Cultural Identity Digital Storyboard (10 Points): Using PowerPoint, you will create a Cultural Identity Digital Storyboard that will be audio narrated and approximately 5 to 10-minutes in duration.
- Using course readings, assignments, and reflections, this project will describe your experience in the course, your understanding of cultural competence; social justice issues of concern; and the ways in which this course has shaped your understanding of social work practice.
- Your submission should include audio narration, written text, video clip(s), pictures, printouts and/or drawings that display your identity, passion, and interest in social work.
- Your digital storyboard must answer these four (4) questions:
- Who am I?
- Social justice issue of concern and/or current event in society?
- What is culturally responsive social work practice?
- How you will use this class experience in social work practice?
- Ethnography of Self Paper (25 points): We bring our background and personal views/values to the social work profession. This assignment is designed to help students explore their own racial/cultural identity formations. Reflect on own racial/ethnic cultural identity and intersectionality (race, class, ethnicity, gender, sexual orientation, ability, age, religion/spirituality). Apply information from your assigned readings, classroom activities and your understanding of prejudice, power and privilege. Paper Content and Format: minimum 8 double-spaced pages, Times New Roman 12-point font with 1-inch margins. Paper format and references should follow APA format. While students are encouraged to use course readings, at least five (5) additional peer-reviewed journal articles are required that were not used in class readings. Use UCF Libraries and/or Google Scholar to locate articles.
|
Assignments |
Points |
Due Dates |
|---|---|---|
|
Introductory Discussion Board and Background Sheet |
5 points |
Week 1 - See Webcourses |
|
Implicit Bias Activity and Paper |
10 Points |
Week 2 - See Webcourses |
|
Reflection Papers 2 @ 10 points each |
20 Points |
Weeks 3 & 6 - See Webcourses |
|
Gen Silent Discussion Board |
10 points |
Week 4 - See Webcourses |
|
Bio/Psycho/Social/Cultural Strengths Assessment |
20 points |
Week 5 - See Webcourses |
|
Cultural Identity Digital Storyboard |
10 Points |
Week 7 - See Webcourses |
|
Ethnography of Self Paper |
25 Points |
Week 7 - See Webcourses |
|
Total Possible Points |
100 |
|
A final course grade will be based upon the total number of points accumulated by a student on the above evaluations.
|
Grade |
Overall Points |
Grade Point Value |
Grade |
Overall Points |
Grade Point Value |
|---|---|---|---|---|---|
|
A |
95-100 |
4.00 |
C |
74-76 |
2.00 |
|
A – |
90-94 |
3.75 |
C – |
70-73 |
1.75 |
|
B + |
87-89 |
3.25 |
D+ |
67-69 |
1.25 |
|
B |
84-86 |
3.00 |
D |
64-66 |
1.00 |
|
B – |
80-83 |
2.75 |
D – |
60-63 |
0.75 |
|
C + |
77-79 |
2.25 |
F |
59 points and below |
0.00 |
Course Schedule
|
Module / Week |
Course Content |
Assigned Readings and Assignments Assignments due Sunday by 11:59pm EST, unless otherwise stated |
|---|---|---|
|
Week One |
Introduction to Culturally Responsive Strengths-Based Social Work
Introduction to Multicultural Social Work Practice
|
|
|
Week Two |
The Impact of Systemic Oppression Within the Counseling Process: Client Worldviews and Counselor Credibility
Multicultural Barriers, Communication Styles and the Helping Professional
|
|
|
Week Three |
Multicultural Evidence-Based Practices (EBP)
Racial, Ethnic, Cultural and White Identity Development Models
|
|
|
Week Four |
Culturally Responsive Assessment and the Cultural Formulation Interview
Culturally Responsive Social Work Practice with:
|
|
|
Week Five |
Culturally Responsive Social Work Practice with:
Culturally Responsive Social Work Practice with:
|
|
|
Week Six |
Culturally Responsive Social Work Practice with:
Culturally Responsive Social Work Practice with:
|
|
|
Week Seven |
Culturally Responsive Social Work Practice with:
|
|
|
Note: Please routinely check Webcourses for any changes to the syllabus or course schedule. |
||
Bibliography
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The syllabus page shows a table-oriented view of the course schedule, and the basics of course grading. You can add any other comments, notes, or thoughts you have about the course structure, course policies or anything else.
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Course Summary:
| Date | Details | Due |
|---|---|---|