Course Syllabus

HEALTH SERVICES  ADMINISTRATION CAPSTONE

School of Global Health Management and Informatics

Summer 2021

Instructor Contact

Instructor: Dr. Mark Bush Office:  Dr. Phillips Common 404c  Office Hours:  Monday 10:00 am - 1:00 pm                                Tuesday 10:00 am. - 1:00 pm. and as requested                                   (ZOOM Sessions)  Phone: (407) 823-5380 E-mail: mark.bush@ucf.edu *This syllabus is subject to change

Course Information

• Course Name:  HSA 4939 Health Service Administration Capstone
• Credit Hours: 3
• Semester/Year: Summer 2021
• Location: Online

Course Description

Capstone course applies healthcare administration theory to a healthcare organization. Students will integrate previous coursework to evaluate an existing healthcare organization.

Perquisites: HSA major and senior standing, HSA 3170, HSA 3430.

Course Objectives

• Apply health service administration principles acquired in various courses to a health care scenario
• Demonstrate skills relating to human resources management, including the ability to address the cultural differences and ethical issues that impact health care.
• Exhibit understanding of the health services administrators’ role in various health care settings, as well as characteristics/skills essential for successful managers.
• Demonstrate team building skills and professionalism in the health care setting
• Apply communication skills pertinent to business-related settings.

Required Text

Everyone Deserves a Great Manager, The 6 practices for leading a team.  Written by Scott Miller with Todd Davis and Victoria Olsson.

Course Requirements 

Assignment Guidelines

There is no published schedule as this course is scenario and module driven. Completion of every assignment is a requirement to advance to the next module or assignment. Late submissions will receive a score of zero.  For every writing assignment, I will be grading you on the perceived effort that you give  each project. I will be very strict about your writing style. To that end, I will be taking points for spelling,  sentence structure and other grammatical errors. Your path to success will include reading the scenario for the semester and understanding who we are as a clinic. Each week, read and understand the incident that has occurred. Make sure that you address all of the issues that I asked you to consider. While attention to detail is important in this class, it is far more important in the “real world”, so why not start now. Any indication in your writing that we are anything but an outpatient clinic will result in a 50% reduction in your grade for that submission.

Your assignments will be graded in the following manner:

• Meeting the page length requirements as well as the formatting guidelines. I put this page requirement in place to discourage meaningless writing (fluff) in your papers. At times it will be equally important to tell me thoughts/resolutions you were considering and you will find it necessary to tell me what you could not find in supporting your decision making. Stating the laws and statutes of certain assignments will be in your best interest.
• Addressing ALL of the issues as presented in each scenario
• Spelling, grammar and sentence structure issues.
• Unless otherwise noted, all submissions will be written and submitted in a Microsoft Word Document (failure to meet any of these standards will result in an immediate 5 point reduction)
  • 1 inch margins on all sides
  • 1.5 line spacing
  • Times new roman 12

Activities Overview

Activity	Overview	Points
Syllabus Quiz:	In order to ensure you are familiar with the contents of the syllabus, you MUST complete the Syllabus quiz in week one.	20 points
Welcome Video	This is a short elevator speech video to practice your ability to introduce yourself and identify your career goals to others.	15 points
Self-Assessment	With the “you getting to know you” approach, you will fill out a Leadership/Personal Skills Inventory and submit a written summary addressing the two fill in the blank sections at the bottom of the page.	15 points
Scenarios	The majority of the class will be scenario driven: I am the Senior Administrator for a Community Based Family Physician’s Group called the UCF Community Care Center (UCCC). We are a for-profit facility, Physician owned, complete with a board of trustees. The premise is that you have just been “hired” to be the Practice Manager. We are open Monday – Friday from 7 a.m. to 5 p.m. and Saturdays from 8 a.m. until noon. We have 4 Family Medicine Physicians, 2 Physicians Assistants (P.A’s) 1 Advanced Registered Nurse Practitioner (ARNP), 4 Registered Nurses, 1 Lab Technician, 1 Radiology Technician, 4 Medical Assistants and 2 Administrative personnel, 1 Medical Records Technician, 2 Business/Billing staff, one full time patient scheduler and one part time patient scheduler. We are located in a busy section of town and we operate in a 10,000 square foot facility. All full time employees are expected to work 40 hours per week and part time employees are required to work 24 hours per week. We are not doing well in many aspects of the business. Over the next 16 weeks, you will manage scenarios, derived from real work place events and incidents. You will be asked to draw from your knowledge base to provide solutions to problems, ideas for change management, financial analysis, HR management ethical issues and patient privacy issues to name a few. For many of the scenarios, you will find that there is no textbook answer. You will be evaluated by me (as your boss) based on my experiences, and your ability to provide logical insight to problem solving, putting your critical thinking skills to the test. For some issues, (Financial, IT, HIPAA) there will be “right” answers that I am looking for, and information to guide you to success will be included in the Modules as you progress through your 16 weeks of “employment”. You will need to approach each week as a “stand alone” event where these scenarios may be independent in nature and may or may not build on one another throughout the semester. If you wish to respond to that feedback, please do so through webcourses mail. The system does not notify me if you reply to feedback I provide on an assignment. Your scenario responses will be provided to me in a variety of formats to include (but not limited to) Memorandums Summary papers Bulleted information Excel Spreadsheets Outlines Other Assessment Tools	20, 30 or 40 points
Book Writing Assignment:	The reading for this class is “Everyone Deserves a Great Manager”, by Scott Miller, Todd Davis and Victoria Olsson. You will read this book across the course of the semester, and in the last month of the course, using the principles in the book, reflect back on 6 critical practices for leading a team which may have influenced some of the approaches you made in the Community Care Center over the past several months. As this book is your primary resource for this paper, you do not need to make a reference page. However if you draw from other websites or books, a reference page is required. If you quote the author in your paper, please cite it appropriately, giving him the credit. This paper will be 3 full pages in length and must be submitted using APA as your guide.	60 points

Clarification:

Throughout this course, I will tell you to have this document on my “desk” by a certain date and time. Basically, that is the assignment submission date. All submissions are to be done electronically.

Missed Assignments/Make-Ups/Extra Credit

Late Work Policy:

Late assignments will not be accepted, unless previously discussed and approved with the instructor prior to the due date. From a learning perspective, if you want to submit late work for the purposes of feedback, I will do that for you; however, a late assignment will still earn you a grade of zero.

Evaluation and Grading

Add your evaluation and grading policies here. You may also choose to keep a table below that best fits your grading scale. 

Letter Grade	Points
A	90-100
B	80-89
C	70-79
D	60-69
F	59 or below

Attendance Policy

From time to time I may have you submit a reflection journal that will be extra credit.  

Academic Honesty

Plagiarism and cheating of any kind on an examination, quiz, or assignment will result at least in an "F" for that assignment (and may, depending on the severity of the case, lead to an "F" for the entire course) and may be subject to appropriate referral to the Office of Student Conduct for further action. See the UCF Golden Rule  for further information. I will assume for this course that you will adhere to the academic creed of this University and will maintain the highest standards of academic integrity. In other words, don't cheat by giving answers to others or taking them from anyone else. I will also adhere to the highest standards of academic integrity, so please do not ask me to change (or expect me to change) your grade illegitimately or to bend or break rules for one person that will not apply to everyone.

Disability Statement

The University of Central Florida is committed to providing reasonable accommodations for all persons with disabilities. This syllabus is available in alternate formats upon request. Students with disabilities who need accommodations in this course must contact the professor at the beginning of the semester to discuss needed accommodations. No accommodations will be provided until the student has met with the professor to request accommodations. Students who need accommodations must be registered with Student Accessibility Services, Ferrell Commons, 7F, Room 185, phone (407) 823-2371, TTY/TDD only phone (407) 823-2116, before requesting accommodations from the professor.

Copyright

This course may contain copyright protected materials such as audio or video clips, images, text materials, etc. These items are being used with regard to the Fair Use doctrine in order to enhance the learning environment. Please do not copy, duplicate, download or distribute these items. The use of these materials is strictly reserved for this online classroom environment and your use only. All copyright materials are credited to the copyright holder.

Third-Party Software and FERPA

During this course you might have the opportunity to use public online services and/or software applications sometimes called third-party software such as a blog or wiki. While some of these could be required assignments, you need not make any personally identifying information on a public site. Do not post or provide any private information about yourself or your classmates. Where appropriate you may use a pseudonym or nickname. Some written assignments posted publicly may require personal reflection/comments, but the assignments will not require you to disclose any personally identity-sensitive information. If you have any concerns about this, please contact your instructor.

Deployed Active Duty Military Students

If you are a deployed active duty military student and feel that you may need a special accommodation due to that unique status, please contact your instructor to discuss your circumstances.

Campus Safety Statement

Emergencies on campus are rare, but if one should arise in our class, everyone needs to work together. Students should be aware of the surroundings and familiar with some basic safety and security concepts.

• In case of an emergency, dial 911 for assistance.
• Every UCF classroom contains an emergency procedure guide posted on a wall near the door. Please make a note of the guide’s physical location and consider reviewing the online version at http://emergency.ucf.edu/emergency_guide.html. 
• Students should know the evacuation routes from each of their classrooms and have a plan for finding safety in case of an emergency.
• If there is a medical emergency during class, we may need to access a first aid kit or AED (Automated External Defibrillator). To learn where those items are located in this building, see http://www.ehs.ucf.edu/workplacesafety.html (click on link from menu on left). 
• To stay informed about emergency situations, sign up to receive UCF text alerts by going to my.ucf.edu and logging in. Click on "Student Self Service" located on the left side of the screen in the tool bar, scroll down to the blue "Personal Information" heading on your Student Center screen, click on "UCF Alert," fill out the information, including your e-mail address, cell phone number, and cell phone provider, click "Apply" to save the changes, and then click "OK."
• Students with special needs related to emergency situations should speak with their instructors outside of class.
• To learn about how to manage an active-shooter situation on campus or elsewhere, consider viewing this video. You CAN Survive an Active Shooter

We are an online class so we will not meet on campus, however this is a require statement on all syllabus for the University.