Course Modules

Module 0

Module 0
Module Completed Module In Progress Module Locked
Module 0 1879725  
  • External Url
    I Am Worried About My Grade I Am Worried About My Grade
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  • Context Module Sub Header

    Interesting Articles/Videos

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  • Attachment
    Essay Checklist.jpg Essay Checklist.jpg
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  • Attachment
    Poor_Service_and_Profits.docx Poor_Service_and_Profits.docx
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  • Attachment
    DannyMeyer_EmployeesFirst.docx DannyMeyer_EmployeesFirst.docx
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  • Attachment
    Identifying_Ideal_Customer.docx Identifying_Ideal_Customer.docx
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  • Attachment
    Understanding_Power_of_Pareto Principle.docx Understanding_Power_of_Pareto Principle.docx
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  • Attachment
    CustomerService_Return On Investment.pdf CustomerService_Return On Investment.pdf
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  • Attachment
    Age of Majority - The Massive Growth Opportunity Marketers Are Missing.pdf Age of Majority - The Massive Growth Opportunity Marketers Are Missing.pdf
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  • Attachment
    2014_B2C_Customer_Engagement_Meta-Analysis.pdf 2014_B2C_Customer_Engagement_Meta-Analysis.pdf
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  • External Url
    Anna Dolce - Hospitality Ted Talk Anna Dolce - Hospitality Ted Talk
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  • External Url
    Gabriel Stulman - Hospitality Ted Talk Gabriel Stulman - Hospitality Ted Talk
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  • Context Module Sub Header

    Individual Assignment Documents

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  • Attachment
    Complaints as Opportunities Complaints as Opportunities
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  • Attachment
    Designing Waits that Work_Sloan Designing Waits that Work_Sloan
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  • Attachment
    Differentiating Hospitality Operations Differentiating Hospitality Operations
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  • Attachment
    EI_Training_Corus&Regal EI_Training_Corus&Regal
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  • Attachment
    Empowerment of Service Empowerment of Service
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  • Attachment
    Service Design - The Human Factor Service Design - The Human Factor
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  • Attachment
    Southwest_Airlines_Org._Perspective Southwest_Airlines_Org._Perspective
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  • Attachment
    When Guests Strike Back via Internet_Sloan When Guests Strike Back via Internet_Sloan
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Module 1 - Hospitality Service Strategies

Module 1 - Hospitality Service Strategies
Module Completed Module In Progress Module Locked
Module 1 - Hospitality Service Strategies 1879726  
  • Attachment
    Chapter 1 PPT Chapter 1 PPT
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  • Attachment
    Chapter 2 PPT Chapter 2 PPT
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  • Attachment
    Chapter 3 PPT Chapter 3 PPT
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  • Quiz
    Chapter 1 Quiz Chapter 1 Quiz
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  • Quiz
    Chapter 2 Quiz Chapter 2 Quiz
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  • Quiz
    Chapter 3 Quiz Chapter 3 Quiz
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Module 2 - The Hospitality Service Delivery System

Module 2 - The Hospitality Service Delivery System
Module Completed Module In Progress Module Locked
Module 2 - The Hospitality Service Delivery System 1879727  
  • Attachment
    Chapter 4 PPT Chapter 4 PPT
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  • Attachment
    Chapter 10 PPT Chapter 10 PPT
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  • Attachment
    Chapter 8 PPT Chapter 8 PPT
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  • Attachment
    Chapter 11 PPT Chapter 11 PPT
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  • Attachment
    Chapter 5 PPT Chapter 5 PPT
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  • Quiz
    Chapter 4 Quiz Chapter 4 Quiz
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   Score at least  % Must score at least  % to complete this module item Scored at least  % Module item has been completed by scoring at least  % View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Quiz
    Chapter 10 Quiz Chapter 10 Quiz
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   Score at least  % Must score at least  % to complete this module item Scored at least  % Module item has been completed by scoring at least  % View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Quiz
    Chapter 8 Quiz Chapter 8 Quiz
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   Score at least  % Must score at least  % to complete this module item Scored at least  % Module item has been completed by scoring at least  % View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Quiz
    Chapter 11 Quiz Chapter 11 Quiz
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   Score at least  % Must score at least  % to complete this module item Scored at least  % Module item has been completed by scoring at least  % View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Quiz
    Mid-Term Fall 2019 Mid-Term Fall 2019
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  • Quiz
    Chapter 5 Quiz Chapter 5 Quiz
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   Score at least  % Must score at least  % to complete this module item Scored at least  % Module item has been completed by scoring at least  % View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Assignment
    Individual Written Assignment Individual Written Assignment
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   Score at least  % Must score at least  % to complete this module item Scored at least  % Module item has been completed by scoring at least  % View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

Module 3 - The Hospitality Service Staff & The Hospitality Delivery System

Module 3 - The Hospitality Service Staff & The Hospitality Delivery System
Module Completed Module In Progress Module Locked
Module 3 - The Hospitality Service Staff & The Hospitality Delivery System 1879728  
  • Attachment
    Chapter 6 PPT Chapter 6 PPT
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  • Attachment
    Chapter 12 PPT Chapter 12 PPT
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  • Attachment
    Chapter 7 PPT Chapter 7 PPT
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   Score at least  % Must score at least  % to complete this module item Scored at least  % Module item has been completed by scoring at least  % View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Quiz
    Chapter 6 Quiz Chapter 6 Quiz
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   Score at least  % Must score at least  % to complete this module item Scored at least  % Module item has been completed by scoring at least  % View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Quiz
    Chapter 7 Quiz Chapter 7 Quiz
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   Score at least  % Must score at least  % to complete this module item Scored at least  % Module item has been completed by scoring at least  % View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Quiz
    Chapter 12 Quiz Chapter 12 Quiz
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   Score at least  % Must score at least  % to complete this module item Scored at least  % Module item has been completed by scoring at least  % View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

Module 4 - Creating Service Excellence

Module 4 - Creating Service Excellence
Module Completed Module In Progress Module Locked
Module 4 - Creating Service Excellence 1879729  
  • Attachment
    Chapter 13 PPT Chapter 13 PPT
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  • Attachment
    Chapter 14 PPT Chapter 14 PPT
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   Score at least  % Must score at least  % to complete this module item Scored at least  % Module item has been completed by scoring at least  % View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Quiz
    Chapter 13 Quiz Chapter 13 Quiz
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   Score at least  % Must score at least  % to complete this module item Scored at least  % Module item has been completed by scoring at least  % View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Quiz
    Chapter 14 Quiz Chapter 14 Quiz
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   Score at least  % Must score at least  % to complete this module item Scored at least  % Module item has been completed by scoring at least  % View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Assignment
    Service Issue Service Issue
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   Score at least  % Must score at least  % to complete this module item Scored at least  % Module item has been completed by scoring at least  % View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
 
minimum score must view must submit must contribute