Organizational Performance - Module Overview
Module Introduction
Have you ever been to an archery range and shot arrows at the target? If you have, you already understand the basics of organizational performance! You aim at the centre of the target – bulls-eye. But the most important part of each shot is the assessment of whether you are high, low, too far left or too far right – feedback on your performance. For businesses, organizational performance refers to how well an organization is doing in reaching its vision, mission, and goals. Assessing organizational performance is a vital aspect of strategic management. Executives must know how well their organizations are performing to figure out what strategic changes, if any, to make.
Performance measures are a metrics along which organizations can be gauged. Most executives, investor and stakeholders watch and examine measures such as profits, stock price, and sales in an attempt to better understand how well their organizations are competing in the market, as well as future predicted results. But these measures provide just a glimpse of organizational performance.
In this module, you will be introduced to measurement and evaluation of organizational performance. Evaluation can be specific to a single project. Or it can be used to evaluate and monitor multiple key measures for a comprehensive assessment of an organization.
Learning Outcomes
- Apply structure, process, and outcome measures to evaluating quality.
- Evaluate the effectiveness of balanced scorecards in performance measurement.
- Explain how comparative performance data are used for assessment purposes.
Course Materials
Readings
Required Readings
Chapters 3 & 4 from Spath PL. (2018) Introduction to Healthcare Quality, 3rd Ed. Health Administration Press: Chicago, IL.